We understand that so many questions to understand the problem can be frustrating. Here’s what a healthy dock looks like in Device Manager, with the devices on the Plugable dock circled:īut if it would be easier, please just email your Amazon order number to and we’ll get in touch with you directly to talk through and resolve this. What we’re trying to figure out is whether all devices are not showing in Windows (which might point to a problem with the dock’s AC power not being plugged in or similar), or just one device on the hub not working. If you have any questions, please contact us infoletsgettogether. To Windows it may not be a matter of recognizing the whole dock or not – rather to Windows, the dock is a USB hub with several independent devices on it (audio, network, graphics, and usb ports). Easy instructions on how to set up the HP laptop using a docking station. Sorry you’re experiencing this problem! Thanks for answering the questions above as completely as you can - knowing these specifics is the key to figuring out what’s different here. If it’s something else, could you go to the details tab of the device properties, select the “Hardware Ids” property, and let us know which device it is (see screenshot below). Is the title of that device “Plugable UD-160-A” (which is the graphics function on the dock), or something else? We need to figure out which device has the yellow exclamation in device manager. Some quick questions we need for background: What model of HP laptop? Are you using drivers from Windows Update (automatic), from the CD, or ones you downloaded?Īnd the last question is the most important - the dock appears to Windows as collection of USB devices off a hub. This is an unusual error to see for any of the USB devices in the dock - so we need to figure out what’s different about your situation. This does not come with an ac power adapter. (Code 43)” typically because the device driver for that device has reported a critical error. HP Elitebook 2560P Docking Station HSTNN-I15X. Search for your docking station by name or P/N number (for example, VB041AAABA), if available. Select Shop for docking solutions for your business from the top of the results list. Looking that up at, Error 43 in device manager is “Windows has stopped this device because it has reported problems. Go to the HP Web site and then type docking station in the search field.
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