![]() ![]() How To Collect Log Files In Products For Windows Please reproduce the issue and gather log files. Archive does not appear in database after adding.Auxiliary files appear in backup regardless settings.Backup doesn’t include Outlook files from user directory.Backup or copy fails with the error “VSS: can’t read volume data”.Cyclic backup set to full diff creates new full backups instead of differentials.Immediately after backing up, manual integrity check produces an error.Mapped network drives are not displayed.Network backup stops after writing some data.The wizard has found a hard disk it cannot work with.Using RAW processing during Backup to VD.“No free space” error when trying to backup/copy disk.After You download this archive – unpack it and launch DumpFolder.reg file, when prompted for changes – press accept (Yes).Or you can use this file, but default save location will be C:\DumpFolder.Now if application crashed – dump file will be collected automatically and stored in dump folder at your desktop.Restart your PC to apply changes and launch Paragon software after restart.Check that everything looks like in example below (only thing that can be different is user name in path to folder).Create DWORD32 value CustomDumpFlags with 0 (decimal) in it.Create DWORD32 value DumpType – assign 2 (decimal) to it.Create DWORD32 value DumpCount – assign 10 (decimal) to it.Add content to DumpFolder value by pressing modify and pasting path to dump folder.Create folder at your Desktop (DumpFolder) then open this folder and copy path to this folder.Locate LocalDumps entry, If it does not exist – create it (right-click ->New->Key->LocalDumps).Navigate to following key: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting.Open the Windows registry editor: Hit Win-R and type in regedit.You will see dump location in dialogue window.Īfter you collected dump proceed to dump upload If you can’t see Paragon process in Task Manager or program crashes without error instantly, then: Please launch Paragon software and after it freezes or error message appears – please press CTRL Alt Del select Task Manager (or right-click windows logo in left bottom corner of screen and select task manager) – right click Paragon process and select collect dump. Sometimes support engineer might request full memory dump to investigate application crash issues. Open the program, navigate to Home – Log Saver to save the log files.We will need all three of them, so right-click on each, and select Save as File. There will be three log files available – System, Security, and Application. Psi.out file that was just created in /program subfolder.Send the following files to our Support team: Move it to /program subfolder located in the installation path.ĭelete “psi.out” from /program subfolder located in the installation path if it exists.ĭrag and drop the script file to scripts.exe. If the operation fails even in Recovery Media, go back to Windows.Ĭreate the set of operations, but don’t Apply them. If the problem still persists, please perform the operation using Recovery Media. If there is an exclamation point icon on them, please install this update package. Warning: The driver DriverWUDFRd failed to load for the device RootPARAGONBLOCKDEVICE000Ĭheck Device Manager. Please try temporarily disabling software protection. Recovery or System Reserved partitions are involved in the operation, and antivirus software is protecting them.It must only contain “hotcore3”, no other values. Open Registry Editor (regedit), navigate to HKEY_LOCAL_MACHINE – SYSTEM – CurrentControlSet – Control – Class – Ĭheck the value of UpperFilters parameter. Check output for vssadmin list writers and vssamin list VSS drivers: please refer to this article.Try fixing them by performing operations described in this article. The crash may occur if there are file system errors on this This component is used during performing operations on partitions with unsupported OS.Find the corresponding entry and check the error description.Go to Control Panel, open Administrative Tools, and then click Event Viewer.Scenario: you perform some operations in Windows, and when progress gets to specific stage, program stops working – “A part of Paragon system utilities has stopped working” window appears. ![]()
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